Politique de remboursement
Refund Policy
At GlowCrawl, your satisfaction matters to us. If you are not fully happy with your order, we are here to help.
60 Day Guarantee
You have 60 days from the date you receive your order to request a refund or exchange.
Eligibility
To be eligible for a refund, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)
Damaged or Defective Items
If your order arrives damaged, defective, or in poor condition, contact us with photos of the issue and we will arrange a refund or replacement at no extra cost to you.
How to Request a Refund
Contact us through the contact page of this store with your order number and the reason for your request. Once approved, we will provide instructions on how to proceed.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Late or Missing Refunds
If you have not received a refund after the timeframe above, first check your bank or card statement, as processing times can vary. If you have done this and still have not received your refund, please contact us.
Non-Returnable Items
Items marked as final sale, or items returned without proof of purchase, are not eligible for a refund.